Privacy Policy

Effective date: October 13, 2026

Kainos Play (“Kainos,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit kainosplay.com
• Contact us
• Join our email list
• Make an inquiry, purchase, or booking
• Complete a participant waiver
• Attend Kainos Play
• Otherwise interact with us

By providing personal information to Kainos, you acknowledge the practices described in this Privacy Policy.

1. Contact information

Kainos Play is located at:

1289 Confederation Street
Sarnia, Ontario N7S 4M7
Canada

Email: hello@kainosplay.com
Phone: (519) 491-5654

Privacy questions and requests may be directed to the contact information above.

2. Personal information we collect

The information we collect depends on how you interact with Kainos.

Contact and account information

We may collect:

• Your name
• Email address
• Telephone number
• Mailing or billing address
• Account or login information, if accounts are offered
• Your preferred method of communication

Booking and transaction information

When you make an inquiry, booking, or purchase, we may collect:

• Booking date and time
• Package or service selected
• Number and ages of participating children
• Party or event details
• Guest count
• Food selections
• Allergy, dietary, accessibility, or accommodation information
• Deposit, payment, refund, and transaction details
• Communications concerning the booking

Payment-card information may be collected and processed directly by a third-party payment provider. Kainos may receive transaction details without receiving or storing the complete card number.

Waiver and participation information

We may collect information needed to administer waivers and support safe participation, including:

• A participant’s name
• A child’s age or date of birth
• Parent or guardian information
• Emergency-contact information
• Electronic signatures
• Relevant medical, allergy, mobility, or accessibility information
• The date and details of participation
• Incident or injury reports

Because some of this information may be sensitive, we collect and use it only where reasonably necessary and with the appropriate consent.

Messages and requests

If you contact us, we collect the information included in your message and any information needed to respond.

Please do not send medical, financial, or other sensitive information through a general contact form unless we ask you to provide it that way.

Marketing information

If you join our email list or agree to receive promotions, we may collect:

• Your name
• Email address
• Consent status
• Signup source, date, and time
• Email engagement information, such as whether a message was delivered or opened

Website and device information

When you visit the Website, we or our service providers may automatically receive limited technical information, such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited
• Referring page
• Approximate location derived from an IP address
• Date, time, and duration of a visit
• Website errors and performance data
• Cookie or similar technology identifiers

3. How we collect information

We may collect personal information:

• Directly from you
• From a parent, guardian, event organizer, or authorized representative
• Through Website forms
• Through booking, payment, or waiver systems
• By email, telephone, social media, or in person
• Automatically when you use the Website
• From service providers supporting our operations
• Where otherwise permitted or required by law

If you provide information about another person, including a child or guest, you confirm that you have authority to provide it.

4. How we use personal information

We may use personal information to:

• Respond to questions and requests
• Process admission, purchases, deposits, and refunds
• Arrange and manage parties, private bookings, and events
• Confirm bookings and communicate arrival information
• Administer participant waivers
• Support guest safety
• Respond to incidents and emergencies
• Accommodate allergies, dietary needs, disabilities, or accessibility requests
• Provide customer service
• Maintain business, tax, consent, and transaction records
• Prevent fraud, misuse, and security incidents
• Operate, maintain, troubleshoot, and improve the Website
• Measure Website performance and understand how visitors use it
• Send promotions when we have consent or another lawful basis
• Comply with legal, insurance, and regulatory obligations
• Establish, exercise, or defend legal claims

We will not use personal information for an unrelated new purpose without obtaining consent where required.

5. Consent

We obtain consent in a manner appropriate to the nature and sensitivity of the information.

Consent may be express, such as when you:

• Submit a form
• Complete a waiver
• Provide payment information
• Select a marketing checkbox
• Ask us to accommodate a medical, dietary, or accessibility need

Consent may be implied where the purpose is clear and the information is less sensitive, such as when you provide an email address so we can respond to your inquiry.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing a requested service where the information is necessary for that service.

6. Children’s privacy

The Website is intended to be used by adults arranging visits or activities for children. Children should not submit personal information through the Website without the involvement of a parent or guardian.

We may collect a child’s information from their parent, guardian, or an authorized event organizer when it is reasonably required to:

• Arrange admission or participation
• Confirm age eligibility
• Administer a waiver
• Respond to an emergency
• Address an allergy, medical concern, disability, or accommodation
• Investigate and document an incident

We do not knowingly use children’s personal information for behavioural advertising.

If we learn that a child’s information was submitted without appropriate authorization, we will take reasonable steps to remove it. A parent or guardian may contact us to request access to or correction of their child’s information.

7. Marketing communications

We may send promotional emails or other commercial electronic messages when we have the consent or legal authority required to do so.

Marketing consent is optional and is not a condition of making an ordinary inquiry or booking.

You may unsubscribe using the link included in a promotional email or by contacting hello@kainosplay.com. We may retain limited information necessary to record and respect your unsubscribe request.

Even if you unsubscribe from promotions, we may continue to send messages needed to respond to an inquiry or administer a booking, payment, waiver, safety matter, or other transaction.

8. Cookies and similar technologies

The Website may use cookies and similar technologies to:

• Keep the Website functioning
• Remember preferences
• Protect forms and Website security
• Understand Website traffic and performance
• Diagnose errors
• Measure the effectiveness of communications or promotions

Cookies may be placed by Kainos or by service providers whose tools appear on the Website.

You can manage cookies through your browser settings and, where available, the Website’s cookie controls. Blocking some cookies may affect how the Website functions.

We will seek consent before using non-essential cookies where required by law.

9. When we disclose personal information

We may disclose personal information to service providers that help us operate, including providers of:

• Website hosting and forms
• Email and marketing services
• Booking and waiver systems
• Payment processing
• Customer communications
• Data storage and security
• Analytics and Website performance tools
• Accounting, legal, insurance, and professional services

These providers may use personal information only for the services they perform for us or as otherwise permitted by law.

We may also disclose information:

• With your consent
• To a parent, guardian, or authorized representative
• To emergency responders where health or safety is at risk
• To insurers, legal advisers, or authorities concerning an incident or claim
• To comply with a subpoena, court order, or legal requirement
• To investigate fraud, unlawful activity, or a security threat
• As part of a proposed or completed sale, financing, reorganization, or transfer of the business, subject to appropriate safeguards

Kainos does not sell personal information.

10. Information processed outside Canada

Some service providers may process or store personal information outside Ontario or Canada.

When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, governments, or law-enforcement authorities there.

We remain responsible for personal information under our control and use reasonable contractual or other measures when engaging service providers.

You may contact us for more information about our service providers or where personal information is processed.

11. Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested service
• Administer a booking, waiver, or transaction
• Maintain appropriate business and consent records
• Meet legal, tax, insurance, and regulatory requirements
• Resolve disputes
• Address safety incidents or legal claims

Retention periods vary depending on the type and sensitivity of the information.

When information is no longer required, we will securely delete, destroy, or anonymize it, subject to legal and technical limitations.

12. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

These safeguards may include:

• Limiting access to authorized people
• Using reputable service providers
• Protecting accounts and systems
• Training staff
• Maintaining secure record-handling practices
• Securely destroying information when it is no longer needed

No internet transmission or storage system is completely secure. We cannot guarantee absolute security.

If a privacy breach creates a real risk of significant harm, we will investigate and provide any notifications required by applicable law.

13. Access and correction

You may request:

• Access to personal information we hold about you
• Information about how it has been used or disclosed
• Correction of inaccurate or incomplete information

To make a request, contact hello@kainosplay.com. We may need to verify your identity before responding.

Access may be limited where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information, or legally privileged material.

If we cannot complete your request, we will explain why, where legally permitted.

14. Privacy choices

Depending on the circumstances, you may:

• Decline to provide optional information
• Withdraw consent
• Unsubscribe from marketing
• Manage browser cookies
• Request access or correction
• Ask us to delete information we are not legally or operationally required to retain
• Ask questions about our privacy practices

Some information is necessary to complete a booking, process payment, administer a waiver, or support safety. If you choose not to provide it, we may be unable to provide the related service.

15. Third-party websites

The Website may contain links to social media, maps, payment services, booking platforms, or other third-party websites.

Those services have their own privacy policies and practices. Kainos is not responsible for how third parties collect, use, disclose, or protect information after you leave our Website.

16. Photographs and recordings

Kainos will obtain appropriate permission before using an identifiable guest’s photograph, video, or recording for advertising or promotional purposes.

Event organizers and other guests may independently take photographs or recordings. Their activities are not controlled by this Privacy Policy.

If you have a concern about photography at Kainos, please speak with a staff member.

17. Employment applications

If you apply for employment, we may collect information such as your:

• Name and contact information
• Résumé and work history
• Availability
• Qualifications and references
• Interview notes
• Eligibility to work

We use this information to assess applications, communicate with candidates, manage hiring, and meet legal obligations. Application information may be retained for a reasonable period in case another suitable position becomes available.

18. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change.

The revised policy will be posted on the Website with a new effective date. If a change materially affects how we use information already collected, we will provide additional notice or obtain consent where required.

19. Questions and complaints

Questions, access requests, corrections, or complaints may be directed to:

Privacy Contact
Kainos Play
1289 Confederation Street
Sarnia, Ontario N7S 4M7
Canada

Email: hello@kainosplay.com
Phone: (519) 491-5654

We will review privacy concerns and respond within a reasonable time.

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